Select the items of your choice, add them to your cart, and follow the checkout process.

Once your order has been confirmed, you will receive a confirmation email.

We accept Visa, Mastercard,American Express, PayPal, Apple Pay, and Alma for payment in 3 instalments with no fees.

Alma payment: the total amount is split into three payments — the first at checkout, the second one month later, and the third two months later.

Yes. All prices displayed on our website include VAT (all taxes included), excluding any applicable shipping fees.

You have one hour after placing your order to request a modification or cancellation by contacting our Customer Service team at eshop@five-jeans.com.

After this time, the order can no longer be modified.

Orders are prepared within 3 to 5 business days.

Once shipped, you will receive a confirmation email including your tracking link.

Deliveries are handled by Chronopost, either to your home address or to a collection point.

Once your order has shipped, you will receive an email with your tracking number.

Mainland France: free shipping.
International: free shipping on orders over €150.

Below this amount: €15 for home delivery / €12 for collection point delivery.

For deliveries to overseas territories and countries outside the European Union, customs duties or local taxes may apply. These charges are collected at checkout.

Mainland France: 48 hours after dispatch.
Overseas territories and international: 8 to 10 business days on average.

First, please check whether your parcel has been delivered to your nearest collection point, post office, or left with a neighbour or third party.

If you are still unable to locate your parcel, please contact our Customer Service team so we can provide further tracking information.

In the event of incorrect or incomplete delivery details, FIVE cannot be held responsible for failure to deliver the order.

For deliveries requiring a signature or collection from a pickup point, proof of delivery may be provided. If you dispute this proof, an investigation will be opened with the carrier. You will
be asked to provide a signed sworn statement along with a copy of your ID.

Please note that any false declaration made in order to obtain a refund may result in legal action.

Carrier investigations are generally processed within a maximum of 40 days. Our Customer Service team remains available by email or phone throughout this period.

Please visit our returns platform and have your order number (starting with #) and email address ready.

You have 15 days from the date of delivery to request a return or exchange.

Items must be returned in perfect condition, unworn, unwashed, in their original packaging with all tags attached.

Return shipping costs are at your expense (except in the case of an exchange).

Archive pieces are not refundable but can be exchanged for store credit.

Yes. You may exchange your item for a different size, colour, or model. If there is a price difference, it will be adjusted during the exchange process.

Refunds are processed within a maximum of 14 days after the return has been approved.

You will receive an email notification once the refund has been issued. Please allow 24-48 hours for the amount to appear in your bank account.

Please contact our Customer Service team within 48 hours of delivery, including a photo of the item and a brief description of the defect.

If the defect is confirmed, a prepaid return label will be provided.

Please do not use the item or discard its original packaging (including tags), as we reserve the right to refuse the return otherwise.