Select the items of your choice, add them to your cart, and follow the checkout process.

Once your order has been confirmed, you will receive a confirmation email.

We accept payments by credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, and Alma for interest-free payment in 3 or 4 installments.

Alma payments: The total amount is divided into three or four installments: the first at the time of purchase, the second after one month, and the third after two months.

Yes. All prices displayed on our website include VAT (all taxes included), excluding any applicable shipping fees.

You have one hour after placing your order to request a modification or cancellation by contacting our Customer Service team at eshop@five-jeans.com.

After this time, the order can no longer be modified.

Orders are prepared within 3 to 5 business days.

Once shipped, you will receive a confirmation email including your tracking link.

Deliveries are handled by Chronopost, either to your home address or to a collection point.

Once your order has shipped, you will receive an email with your tracking number.

• Mainland France:
  Pickup points: Free shipping
  Home delivery: Free shipping on orders of €200 or more. For orders under this amount: €10.90 for delivery

• International: Free shipping on orders of €200 or more.
  For orders below this amount: €15 for home delivery / €12 to a pickup location.

For deliveries to French overseas departments and outside the European Union, customs duties or local taxes may apply and will be charged at checkout.

• Mainland France:
  Pickup Point: 2 to 5 business days on average.
  Home Delivery: 2 business days

• French overseas departments and territories and international: 8 to 10 business days on average.

First, please check whether your parcel has been delivered to your nearest collection point, post office, or left with a neighbour or third party.

If you are still unable to locate your parcel, please contact our Customer Service team so we can provide further tracking information.

In the event of incorrect or incomplete delivery details, FIVE cannot be held responsible for failure to deliver the order.

For deliveries requiring a signature or collection from a pickup point, proof of delivery may be provided. If you dispute this proof, an investigation will be opened with the carrier. You will
be asked to provide a signed sworn statement along with a copy of your ID.

Please note that any false declaration made in order to obtain a refund may result in legal action.

Carrier investigations are generally processed within a maximum of 40 days. Our Customer Service team remains available by email or phone throughout this period.

Visit ourreturns platform at and have your order number (starting with #) and your email address ready.

You have 15 days after receiving your order to make a return or exchange.

Items must be returned in perfect condition, unworn, unwashed, in their original packaging with tags attached.

Archives items are not eligible for refunds but can be exchanged for a store credit.

You are responsible for return shipping costs (except in the case of an exchange).

Yes. You may exchange your item for a different size, colour, or model. If there is a price difference, it will be adjusted during the exchange process.

If you're exchanging an item, returns are free.

Return shipping costs will be automatically deducted from your refund.

• €8: France
• €10: Austria, Belgium, Spain, Ireland, Italy, Luxembourg, the Netherlands, Portugal
• €20: Other countries
  

Once your return has been received and inspected by our team (within 3 to 5 business days), the refund will be issued via the same payment method used when placing the order.

You will be notified by email as soon as the refund has been processed (please allow 24 to 48 hours for the funds to appear in your account after we receive your return).

Credit Option: Receive a store credit worth 105% of the refunded amount, valid for 12 months.

By choosing a store credit instead of a refund, you’ll receive a 5% bonus and avoid return shipping fees.

Please contact our Customer Service team within 48 hours of delivery, including a photo of the item and a brief description of the defect.

If the defect is confirmed, a prepaid return label will be provided.

Please do not use the item or discard its original packaging (including tags), as we reserve the right to refuse the return otherwise.