To place an order, simply add the product you want to your basket then follow the steps until payment.

Accepted payment methods are: Paypal, Visa, Carte Bleue, Mastercard, American Express, Apple Pay, Alma

- Payment by ALMA :

3x payment without fees. It is made in three installments: 1st payment at the time of purchase, the 2nd payment 1 month after the day of purchase, the 3rd payment 2 months after the day of purchase.

Yes. All our prices are shown inclusive of VAT (all taxes included) , excluding any delivery charges.

You have 1 hour to modify or cancel your order by contacting us by email.

Once your order has been validated, we will no longer be able to make any changes.

Our logistics team can take up to a week to prepare your order.

Shipping is carried out by Chronopost.

You can choose to have it delivered to your home or to a relay point.

As soon as your order is shipped, we will send you a package number by email allowing you to follow its delivery by clicking on this link:chronopost.fr

For mainland France, delivery is free.

Shipping costs for foreign countries are free from 100€ of purchase.

For any order that does not reach this amount, the shipping costs are €15 for home delivery and €12 for delivery to a relay point.

Please note, for deliveries to overseas departments or abroad, possible customs fees and taxes may be applied, these remain the responsibility of the recipient.

The average delivery time by Chronopost is 48 hours for delivery in mainland France and 8 to 10 days for overseas departments or foreign countries.

After checking that your order is not in the relay point closest to you, or in your post office, and that it has not been entrusted to a third party or a neighbor, we recommend that you contact our customer service.

We will then be able to provide you with more information on tracking your order.

In the event of an error or imprecision in the wording of the contact details, FIVE cannot be held responsible for the impossibility of delivering the order.

In the event of delivery delivered against signature, or collection at a relay point, we can send you proof of delivery.

If this proof is disputed, we will be forced to open an investigation with the carrier. You will be asked to return a signed sworn certificate to us as well as a photocopy of your identity document.

We inform you that any false declaration, with the aim of obtaining a refund, is subject to legal action.

The investigation will then be processed within a maximum of 40 days. Our customer service naturally remains at your disposal for any possible questions by email or telephone during this period.

Go to our returns platform and have your order number (starting with #) and email address ready.

You have 15 days after receiving your order to make a return or exchange.

Items must be returned in perfect condition , unworn, unwashed, in their original packaging with tags.

Return shipping costs are your responsibility (except in the case of an exchange).

Archive items are not refundable but are exchanged in the form of a voucher .

Yes, you can exchange your item for a different size, color, or model . If there is a price difference, it will be adjusted when the exchange is processed.

Refunds are made within a maximum of 14 days from the day the return is registered.

You will receive an email to notify you when the refund has been made.

Allow between 24 and 48 hours after receiving the email for the refund to appear in your bank account.

If you have received a product with an anomaly or defect, we invite you to contact our customer service by email or telephone, within a maximum of 48 hours from receipt of your order.

We invite you to attach a photo of the item concerned, as well as a brief description of the anomaly encountered.

Our customer service will get back to you as soon as possible. If the defect is indeed noted, a pre-paid return label will be sent to you.

Please note, be sure not to use the product or throw away the original packaging (including the label), otherwise we reserve the right to refuse your return.