To create your customer account, go to the registration/login page and complete the required fields following the instructions. Once the form has been validated, you will be able to immediately access your personal account.
A confirmation email will also be sent to the email address with which you created your account.
Otherwise, you can also create your account during your purchase.
If you forget your password, we invite you to click on “ Forgot your password? » . A reset email will then be sent to you.
If you no longer remember the email address linked to your FIVE customer account, do not hesitate to contact our customer service.
You can modify your personal information (title, email address, telephone number, etc.) and your delivery address - as well as all other addresses that you have registered - at any time from the "My account" tab of your account customer.
Please note, changing your delivery address cannot be taken into account for an order that has already been shipped.
If you need assistance, please do not hesitate to contact our customer service.
Shipping is carried out by Chronopost.
You can choose to have it delivered to your home or to a relay point.
As soon as your order is shipped, we will send you a package number by email allowing you to follow its delivery by clicking on this link:chronopost.fr
For mainland France, delivery is free.
Shipping costs for foreign countries are free from 100€ of purchase.
For any order that does not reach this amount, the shipping costs are €15 for home delivery and €12 for delivery to a relay point.
Please note, for deliveries to overseas departments or abroad, possible customs fees and taxes may be applied, these remain the responsibility of the recipient.
The average delivery time by Chronopost is 48 hours for delivery in mainland France and 8 to 10 days for overseas departments or foreign countries.
After checking that your order is not in the relay point closest to you, or in your post office, and that it has not been entrusted to a third party or a neighbor, we recommend that you contact our customer service.
We will then be able to provide you with more information on tracking your order.
In the event of an error or imprecision in the wording of the contact details, FIVE cannot be held responsible for the impossibility of delivering the order.
In the event of delivery delivered against signature, or collection at a relay point, we can send you proof of delivery.
If this proof is disputed, we will be forced to open an investigation with the carrier. You will be asked to return a signed sworn certificate to us as well as a photocopy of your identity document.
We inform you that any false declaration, with the aim of obtaining a refund, is subject to legal action.
The investigation will then be processed within a maximum of 40 days. Our customer service naturally remains at your disposal for any possible questions by email or telephone during this period.
RETURN, EXCHANGE & REFUND
You have 15 days after receipt of your order to return your parts to us for a refund, if they do not suit you.
A returns form accompanies your order. It must be completed and returned to us with your items.
The return address is:
8 rue de Soyuz
31240 L’Union, France
Please note that return costs are your responsibility.
We do not offer exchanges on our site.
For a new size, another model, or another color, we invite you to return the item by making a return request and reordering on our site .
If you have received a product with an anomaly or defect, we invite you to contact our customer service by email or telephone, within a maximum of 48 hours from receipt of your order.
We invite you to attach a photo of the item concerned, as well as a brief description of the anomaly encountered.
Our customer service will get back to you as soon as possible. If the defect is indeed noted, a pre-paid return label will be sent to you.
Please note, be sure not to use the product or throw away the original packaging (including the label), otherwise we reserve the right to refuse your return.
Refunds are made within a maximum of 14 days from the day the return is registered.
You will receive an email to notify you when the refund has been made.
Allow between 24 and 48 hours after receiving the email for the refund to appear in your bank account.
To place an order, simply add the product you want to your basket then follow the steps until payment.
Your order will be prepared as quickly as possible by our logistics team.
You have 1 hour to modify or cancel your order by contacting us by email.
Once your order has been validated, we will no longer be able to make any changes.
Accepted payment methods are: Paypal, Visa, Carte Bleue, Mastercard, American Express, Apple Pay, Alma
- Payment by ALMA :
3x payment without fees. It is made in three installments: 1st payment at the time of purchase, the 2nd payment 1 month after the day of purchase, the 3rd payment 2 months after the day of purchase.